This Privacy Policy explains how Rikmeé ("we", "us") collects, uses, shares and protects your personal information when you visit https://nexzo.cloud/ or buy from us. By using our website you agree to this policy.
1. Information we collect
- Details you give us: name, email, mobile number and delivery address when you create an account, place an order, send an enquiry or subscribe to our newsletter.
- Order information: products bought, order value, payment method and delivery status.
- Payment information: online payments are processed by our payment partner Razorpay. We do not see or store your full card, UPI PIN or net-banking details.
- Technical information: IP address, browser type and pages visited, used for security and to keep the website working.
2. How we use your information
- To process, deliver and support your orders, including order updates by email, SMS or WhatsApp.
- To answer your enquiries and provide customer care.
- To send offers and skincare tips, only if you subscribe. You can unsubscribe at any time.
- To prevent fraud, keep your account secure and meet legal and tax obligations.
3. Sharing your information
We never sell your personal information. We share only what is needed with:
- Courier and logistics partners, to deliver your order;
- Payment gateways, to process payments and refunds;
- Service providers who host our website or send our emails, under confidentiality obligations;
- Government authorities, when required by law.
4. Cookies
We use essential cookies to keep you signed in and to remember your cart and wishlist. You can block cookies in your browser, but some parts of the website may then stop working.
5. Data security and retention
Passwords are stored in encrypted (hashed) form and our website uses secure connections. We keep order records for as long as tax and accounting laws require, and other information only as long as needed for the purposes above.
6. Your rights
You can view and update your profile from My account. To ask for a copy of your data, a correction, or deletion of your account, write to us at admin@gmail.com. We will respond within a reasonable time, as required by applicable Indian law, including the Digital Personal Data Protection Act, 2023.
7. Children
Our website is meant for adults. Purchases for children should be made by a parent or guardian.
8. Grievance officer
For any concern about your personal data, contact our Grievance Officer:
Customer Care Head
Rikmeé, Registered office address, City, State – PIN
Email: admin@gmail.com · Phone: +91 00000 00000
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its date.
