We want you to be happy with every order. This policy explains how cancellations, returns and refunds work.
1. Cancelling an order
- You can cancel an order yourself from My Orders (or the order link in your email) while its status is New or Packed.
- Once an order is dispatched it cannot be cancelled, but you may be able to return it as explained below.
- Cash on delivery orders: nothing is charged. Prepaid orders: the full amount is refunded.
2. Returns
You can request a return within 7 days of delivery if:
- you received a damaged, leaking or defective product;
- you received the wrong product; or
- items are missing from your order.
For hygiene and safety reasons, we cannot accept returns of products that have been opened or used, unless they were defective. Please keep the product in its original pack with the seal intact.
3. How to request a return
- Contact us at admin@gmail.com or +91 00000 00000 with your order number.
- Share clear photos of the product, the pack and the shipping label.
- We will arrange a pickup or tell you how to send it back, usually within 2 working days.
4. Refunds
- Once the returned item is checked (or a cancellation is confirmed), we process the refund within 2 working days.
- Online payments are refunded to the original payment method (UPI, card, net banking or wallet). Banks usually credit it within 5–7 working days.
- Cash on delivery orders are refunded by bank transfer or UPI to the details you share with us.
- Delivery charges are refunded when the return is due to our error.
5. Buy 1 Get 1 and offer orders
If you return a product bought under Buy 1 Get 1, please return the free unit as well, unless it is the one that was damaged. Refunds are based on the amount you actually paid.
6. Replacements
For damaged or wrong items you may choose a replacement instead of a refund, subject to stock.
7. Need help?
Our team is available at admin@gmail.com or +91 00000 00000. Grievance Officer: Customer Care Head.
